If you are homeless, or at risk of becoming homeless you can:
Contact your Local Authority Housing Department. You may be eligible for immediate housing.
Click here for a list of Local Authorities in Wales and the department you should contact.
Phone Shelter Line on 0808 800 4444. This 24-hour help-line can offer advice on where you may be able to get accommodation in your area.
Website: www.sheltercymru.org.uk
Visit your local Citizens Advice Bureau for a list of local agencies who will be able to help you.
Click on the links on the right if you are homeless within that area.
Cardiff
The Huggard Centre
029 2034 9980
Tresillian House
029 2023 1018
Cardiff YMCA
029 2048 9101
Salvation Army Hostel
029 2048 0187
Bridgend
The Bridgend Outreach Team are available Monday to Friday, 9:00 a.m. – 5:00 p.m. at the drop in centre. They will offer you advice and you will be able to use facilities including shower and washing machine/tumble dryer.
Alternatively, contact Bridgend Council's Homelessness Department (Supporting People) on 01656 643551 or you can call in at Civic Offices, Angel Street, Bridgend, CF31 4WB.
Shelter Cymru also run surgeries offering advice in Bridgend, for more information please call: 01792 464400
Swansea
Our Hostel in Dinas Fechan offers direct access (you can walk in from the street without a referral) accommodation. Our Outreach Team are available at St Mary's Church from 9:00 a.m. Monday – Saturday and offer housing advice.
Alternatively, contact Swansea Council's Housing Options on 01792 533100 or call in at 17 High Street, Swansea 109, SA1 1LF.
The following alternative agencies also have direct access accommodation and will be able to offer you advice.
(NB direct access means that you don't need a referral – just walk in and ask)
Cyrenians Cymru (Hostel)
1A Paxton Street, Swansea
01792 459288
Bays Project for under 21s
01792 455105
Bays (out of hours)
07971986770
Missionaries of Charity
The Strand, Swansea
01792 463107
Women's Aid for women suffering domestic violence, Swansea
01792 644683
Blaenau Gwent
Our Tenancy Support Service can offer you advice if you are homeless or at risk of becoming homeless for any reason.
Alternatively, you can contact Darren Sterry, Homelessness Officer for Blaenau Gwent County Borough Council on 01495 355665 or call in at Municipal Offices, Civic Centre, Ebbw Vale, MP23 6XB.
Shelter Cymru also run four open access surgeries throughout the week, no appointment is necessary just drop in …
Brynmawr
Every Tuesday – 10-12am Beaufort Street Council Offices, Brynmawr
Ebbw Vale
Every Tuesday – 1-4pm Citizens Advice Bureau, Porta Cabin, Civic Centre, Ebbw Vale
Abertillery
Every Thursday – 9.30 – 12am Citizens Advice Bureau, Mitre Street, Council Offices Abertillery
Tredegar
Every Thursday – 12.15 – 4.15 pm Catapult Community Resource Centre (Internet café) 7-9 Commercial Street, Tredegar
Carmarthenshire
Our Tenancy Support Service can offer you advice if you are homeless or at risk of becoming homeless for any reason.
Clos Sant Paul offer accommodation for young people however, you must be referred by another agency.
The Carmarthenshire Mediation Service helps people in conflict to resolve issues which in turn will prevent them becoming homeless.
Alternatively, you can contact Carmarthenshire County Council's Homelessness Department on 01554 742346 between 9:00 a.m. – 5:00 p.m. Monday - Friday or on 01267 222288 outside of these hours. Or you can call in at County Hall, Carmarthen, Carmarthenshire, SA31 1JP.
Ceredigion
Our Tenancy Support Service can offer you advice if you are homeless or at risk of becoming homeless for any reason.
Alternatively, contact the Aberystwyth Town Council on 01970 617911 or call in at Town Hall, Aberystwyth, Ceredigion, SY23 2EB.
Alternatively you can contact one of the organizations below:
The Ceredigion Care Society (Nightshelter)
Cambrian Street
Aberystwyth
01970 639111
The Homelessness Team (Advisory Services)
15 -17 Portland Street
Aberystwyth
01970 617911
Shelter Cymru
Room B2
Cambria
Marine Terrace
Aberystwyth
01970 611438
Monmouthshire
Our Youth Advice Project can help you if you are aged between 16 and 25. Please see below for a surgery in your area.
Monmouth
Wednesday One Stop Shop, Priory Street 11.00am-1.00pm
Wednesday 'The Attik', Monnow Street 4.30pm-6.30pm
Chepstow
Monday Central Kaff, Welsh Street 1.00pm-3.00pm
Friday Central Kaff, Welsh Street 4.00pm-6.00pm
Abergavenny
Wednesday One Stop Shop, Cross Street 2.00pm-4.00pm
Friday One Stop Shop, Cross Street 2.00pm-4.00pm
Caldicot
Tuesday One Stop Shop, Woodstock Way 2.00pm-4.00pm
Thursday Caldicot Leisure Centre Bungalow 1.45pm-3.45pm
You can also contact us for a referral to StopOver who provide temporary accommodation in Monmouthshire.
Alternatively you can contact your local housing office, see below:
Caldicot Housing Office
Woodstock Way, Caldicot, Tel: 01291 426405
Chepstow Housing Office
High Trees, Steep Street, Tel: 01291 635715
Abergavenny
Housing Office, Town Hall, Cross Street, Tel: 01873 735813
Monmouth Housing Office
Whitecross Street, Monmouth, Tel: 01600 775210
Newport
Our Rough Sleepers Intervention Team can offer you advice if you are homeless or at risk of becoming homeless for any reason. Please contact us for more information.
Alternatively, contact the Newport City Council Housing Office on 01633 656656 (Monday – Friday 9:00a.m. – 5.00p.m.) or in an emergency please call 01633 2142229 (please note that calls to this number are recorded). Or you can call at Newport City Council, Central Bus Station, NP20 1EY.











